Thinking Use Cases by

Integrating Multi-Structured,

Multi-Location & Real-Time Data

Banking: Fraud

Data inflow from multiple payment platforms and banking interfaces (such as banking mobile platform) can provide insight as to location, size and frequency of purchases. Faster cross platform integration would allow for an increase in correct identification of fraud, and reduce incorrect interventions without the need for additional infrastructure.

Integrate

Mobile App Data / Transaction Data / Merchant Data / Algos

Benefit

Reduction in Fraud Costs / Improved Customer Experience

Banking: Fraud

Data inflow from multiple payment platforms and banking interfaces (such as banking mobile platform) can provide insight as to location, size and frequency of purchases. Faster cross platform integration would allow for an increase in correct identification of fraud, and reduce incorrect interventions without the need for additional infrastructure.

Integrate

Mobile App Data / Transaction Data / Merchant Data / Algos

Benefit

Reduction in Fraud Costs / Improved Customer Experience

Banking: Customer Satisfaction

Higher NPS can drive longer and more profitable relationships with customers. Being able to address customer challenges quick enough can significantly improve NPS. Integrating web interaction behaviour with call centre data and transaction data can surface significant opportunities to intervene at the right time. Example: Customer transaction approaches credit limit, customer reviews online credit limit increase information, customer calls call-centre.

Integrate

Transaction Data / Customer Data / Website Data / Algos / Offer Pallet
Benefit

Benefit

Increased Customer Satisfaction and Profitability

Banking: Customer Satisfaction

Higher NPS can drive longer and more profitable relationships with customers. Being able to address customer challenges quick enough can significantly improve NPS. Integrating web interaction behaviour with call centre data and transaction data can surface significant opportunities to intervene at the right time. Example: Customer transaction approaches credit limit, customer reviews online credit limit increase information, customer calls call-centre.

Integrate

Transaction Data / Customer Data / Website Data / Algos / Offer Pallet
Benefit

Benefit

Increased Customer Satisfaction and Profitability

Data Virtualization

Ever wanted to create a version of a customer at a point in time and had to build complex joins and aggregations… only to want to do it again and again and again. With UniConnect, the development of a view over a relational database creates a single customer view ideal for analytics… flattening out the data based on these aggregations. However, unlike before, due to the speed and effectiveness of UniConnect, you can build and rebuild on the fly allowing you to see a customer longitudinally

Integrate

Single transformation into your analytical layer to deliver a profile of a customer at a point in time, reusable based on parameterized dates

Benefit

Fast track ML algorithm development being sure that the data meets complex analysis design structures.

Data Virtualization

Ever wanted to create a version of a customer at a point in time and had to build complex joins and aggregations… only to want to do it again and again and again. With UniConnect, the development of a view over a relational database creates a single customer view ideal for analytics… flattening out the data based on these aggregations. However, unlike before, due to the speed and effectiveness of UniConnect, you can build and rebuild on the fly allowing you to see a customer longitudinally

Integrate

Single transformation into your analytical layer to deliver a profile of a customer at a point in time, reusable based on parameterized dates

Benefit

Fast track ML algorithm development being sure that the data meets complex analysis design structures.

Retail: Merchandising

Web site shows increasing purchases of specific SKUs within a geographic area – well above expectations. Store merchandise records demonstrate that merchandise is de-stocking fast in store. Advance micro orders are placed to replenish stock effectively.

Integrate

Web site order data / Store Merchandise data / Algos / Order system

Benefit

Improved merchandising, better sales, lower stock, increased customer satisfaction

Retail: Merchandising

Web site shows increasing purchases of specific SKUs within a geographic area – well above expectations. Store merchandise records demonstrate that merchandise is de-stocking fast in store. Advance micro orders are placed to replenish stock effectively.

Integrate

Web site order data / Store Merchandise data / Algos / Order system

Benefit

Improved merchandising, better sales, lower stock, increased customer satisfaction

Event Management: Customer Engagement

Attendees to an event receive an augmented experience whilst they attend. Most of their interaction is recorded physically and digitally through Bluetooth location beacons, RFID/ NFC transactions and through the event mobile app. Event organizers, exhibitors, attendees and sponsors receive enriched information during and after the event that enhances the value of the overall engagement through fact based information.

Integrate

App data, WIFI Data, RFID/ NFC Data, Registration data (attendee and exhibitor)

Benefit

Fast registration, real time interactions, automated information exchange, capacity management tracking

Event Management: Customer Engagement

Attendees to an event receive an augmented experience whilst they attend. Most of their interaction is recorded physically and digitally through Bluetooth location beacons, RFID/ NFC transactions and through the event mobile app. Event organizers, exhibitors, attendees and sponsors receive enriched information during and after the event that enhances the value of the overall engagement through fact based information.

Integrate

App data, WIFI Data, RFID/ NFC Data, Registration data (attendee and exhibitor)

Benefit

Fast registration, real time interactions, automated information exchange, capacity management tracking

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